Rollplay - FAQs

Rollplay Frequently Asked Questions

How do I unplug the battery from the vehicle?
Unlock and remove the seat of your ride-on vehicle. Loosen and remove the screw from the battery strap. Remove the battery and unplug it from the car conne...
Wed, 14 Mar, 2018 at 11:02 AM
How long do I charge the battery?
You must charge the battery for 24 hours before first use (no more than 30 hours).  You should charge the battery after each use, or charge the battery at l...
Wed, 14 Mar, 2018 at 11:03 AM
How long will the battery charge last on my vehicle?
A fully charged battery will provide 1 to 2 hours of use per charge.  Total usage time depends on the temperature, passenger weight, battery care and mainte...
Wed, 14 Mar, 2018 at 11:05 AM
How much weight can my Rollplay vehicle hold?
Weight capacities vary for each vehicle.  Please refer to the owners manual  (online or in the original packaging) for the specific weight capacity of y...
Wed, 14 Mar, 2018 at 11:09 AM
How should I care for my Rollplay vehicle?
Carefully clean the vehicle with a damp cloth and mild soap.  Do not get water in or near any electrical parts. Do not wash the vehicle with a hose.  Store ...
Wed, 14 Mar, 2018 at 11:12 AM
How should I store my Rollplay vehicle?
Store the vehicle indoors or use a tarp to cover it. Keep away from stoves, heaters, or other sources of heat.  Remove the battery before storing in a cold p...
Wed, 14 Mar, 2018 at 11:14 AM
On what surfaces can I ride my Rollplay vehicle?
Rollplay vehicles can be operated on hard, level surfaces.  Do not operate near loose dirt, mud, sand, or fine gravel.  Do not operate near streets or motor ...
Wed, 14 Mar, 2018 at 11:15 AM
What is the warranty on my Rollplay vehicle?
Most Rollplay vehicles have a 1-year limited warranty. Please refer to your owners manual for more information. If you have an issue with your product while ...
Wed, 14 Mar, 2018 at 11:16 AM
Where can I find replacement parts for my Rollplay vehicle?
Please contact Rollplay Customer Service at customerservice@rollplay.com or call us at: 888-982-9309, if your vehicle is still under warranty.  If your vehic...
Wed, 14 Mar, 2018 at 11:18 AM
Why is my vehicle not working after a full charge?
Ensure that the battery is properly connected to the vehicle after charging.  Please refer to the owners manual for instructions on battery charging. www.R...
Wed, 14 Mar, 2018 at 11:20 AM