Please check to ensure that your propane tank has enough gas in it to supply the Firepit.


Once you confirm that the propane tank is full, please follow the steps listed in the attached document.


If these troubleshooting steps do not resolve your issue, your burner will likely have to be replaced. 


Please submit a ticket with the following information:


Full Shipping Address

Contact Number

Model Number of Firepit Table

Date/Retailer of Purchase


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